Comments on: What Happens After I Spit? A Saliva Sample’s Saga http://spittoon.23andme.com/2009/03/03/what-happens-after-i-spit-a-saliva-samples-saga/ A receptacle for genetic knowledge. Sat, 13 Feb 2010 03:51:43 +0000 http://wordpress.org/?v=2.9 hourly 1 By: MattC http://spittoon.23andme.com/2009/03/03/what-happens-after-i-spit-a-saliva-samples-saga/comment-page-1/#comment-1623 MattC Wed, 18 Mar 2009 00:41:05 +0000 http://spittoon.23andme.com/?p=2877#comment-1623 Our apologies. Processing did take longer than our standard turnaround time due to a sample backlog, combined with the fact that when a sample fails analysis it goes through multiple DNA extraction and genotyping attempts. Our turnaround times are now improving thanks to the measures we have taken to improve the capacity at our contracted lab, and we expect his second sample to be processed within our standard time frame. Our apologies. Processing did take longer than our standard turnaround time due to a sample backlog, combined with the fact that when a sample fails analysis it goes through multiple DNA extraction and genotyping attempts. Our turnaround times are now improving thanks to the measures we have taken to improve the capacity at our contracted lab, and we expect his second sample to be processed within our standard time frame.

]]> By: danielgilbert http://spittoon.23andme.com/2009/03/03/what-happens-after-i-spit-a-saliva-samples-saga/comment-page-1/#comment-1622 danielgilbert Tue, 17 Mar 2009 13:23:37 +0000 http://spittoon.23andme.com/?p=2877#comment-1622 An astonishing THIRTEEN weeks after sending you my sample, I get this email: "Our laboratory has received your saliva sample, but unfortunately they were not able to analyze it sufficiently to meet our standards... If you send your sample in as soon as you receive your replacement kit you should be able to see your genetic information in 6-8 weeks." So let me see if I have this right. It takes twice as long for 23andMe to get around to analyzing a sample as they advertise, and then when you need a replacement sample, your customer goes to the back of the line and waits another 6-8 weeks (or is it actually another 13)? An astonishing THIRTEEN weeks after sending you my sample, I get this email: “Our laboratory has received your saliva sample, but unfortunately they were not able to analyze it sufficiently to meet our standards… If you send your sample in as soon as you receive your replacement kit you should be able to see your genetic information in 6-8 weeks.”

So let me see if I have this right. It takes twice as long for 23andMe to get around to analyzing a sample as they advertise, and then when you need a replacement sample, your customer goes to the back of the line and waits another 6-8 weeks (or is it actually another 13)?

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